Refund or Replacements
As our products are predominantly customised please understand that we are not required to provide a refund or replacement for change of mind.
Our products are checked over thoroughly and handled with great care. Which in turn minimises any inconvenience to our customers.
We are happy to replace an item that has been damaged in transit or is shown to be faulty.
Please send us an email at firstname.lastname@example.org within 3 days of receiving your item including the following information :
- Order Number
- Details of fault/damage
- Photos of damaged packaging
- Photos of damaged print
Once you have emailed we will be in contact with you as soon as possible.
If you have received an item as a gift and it has arrived damaged, the above process for a replacement will still apply.
Please either contact the individual who placed the order, for the order number, or, have them email us at email@example.com and we can go from there.
Please note that in the event that a refund is offered the amount refunded will be credited back to the purchaser via their original payment method.